Browse questions by topic
Web Design
Questions about our design process, training, content, WordPress, and timelines.
10 questionsSEO
Common questions about search engine optimization, rankings, revenue reporting, and pricing.
6 questionsWeb Hosting
Questions about our managed hosting, support, servers, and pricing.
9 questionsWebsite Maintenance
Questions about maintenance, backups, security, and updates.
7 questionsMarketing Audit
Questions about our one-time marketing audit and the roadmap it delivers.
1 questionsGoogle Business Profile
Questions about local search, Google Maps, and managing your profile.
1 questionsLocal Services Ads
Questions about Google Local Services Ads, the Google Guaranteed badge, and pay-per-lead.
1 questionsGoogle & Meta Ads
Questions about pay-per-click on Google, Facebook, and Instagram.
1 questionsSocial Media
Questions about managed social content, channels, and pricing.
1 questionsCRM
Questions about CRM setup, management, and the platforms we support.
1 questionsGeneral, AI & GEO
Cross-cutting questions about AI Search Optimization, GEO, our team, and support.
2 questionsWeb Design
Web Design questions
Do you provide training?
Yes — a training video is available upon request. For training we hop on a Zoom call (max 30 minutes), record the call, and provide you with the training video so you can make everyday edits yourself. The video length is at our discretion. If you would rather we handle changes for you, our managed editing is available at $240 per hour. Most clients use a mix: simple updates in-house, larger changes by our team.
How much is copywriting?
We work with a network of professional content writers who craft clear, persuasive, SEO-aware copy for your pages. Copywriting is quoted per project based on the number of pages and research involved. Tell us how many pages you need written and we will give you a firm price before any work begins.
Do your websites work on smartphones?
Always. Every site we build is fully responsive and tested across phones, tablets, and desktops. Most of your visitors arrive on mobile, so we design for small screens first and make sure tapping, scrolling, and your contact forms all work flawlessly on a phone.
Can you design my logo?
Yes. Our in-house graphic designer can create a brand-new logo or refine an existing one so it looks sharp everywhere, from your website header to signage and business cards. Logo design can be bundled with a website project or commissioned on its own.
Are you programmers / developers?
Yes. Our team includes web designers and developers who build and customize sites by hand. Our founder started writing HTML in 1999, and we bring over 100 years of combined experience. That means we can handle custom functionality, integrations, and performance work that template-only shops cannot.
How long does it take for you to design a website?
A typical website takes a few weeks to a couple of months, depending on the number of pages, how quickly content and photos are ready, and the amount of custom functionality. After our kickoff we give you a clear timeline with milestones, and the biggest factor in staying on schedule is how fast we receive your content and feedback.
Where are you located?
Our studio is in Calgary, Alberta at 1718 14 Ave NW, T2N 4Y7. We focus exclusively on Alberta, building genuinely local web design and SEO for businesses across the province — from Medicine Hat and Lethbridge to Red Deer, Edmonton, Grande Prairie, and the mountain towns. Office hours are Monday to Friday, 9AM to 5PM MST.
Where can I get photos, videos, or a virtual tour for my website?
We have an in-house photographer and videographer, and our sister company 360 Vid Virtual Tours produces immersive 360-degree virtual tours, including Google Street View tours for your Google Business Profile. Professional imagery makes a measurable difference in how much visitors trust your business, so we can arrange a shoot as part of your project.
Do you work with WordPress websites?
Yes. We design, build, host, and maintain WordPress websites, and we are happy to take over and improve an existing WordPress site. Because we are programmers, not a template-only shop, we can also customize WordPress well beyond an off-the-shelf theme when your project calls for it.
Do you build custom HTML, CSS, and JavaScript websites?
Yes. For custom HTML/CSS/JS web design we keep the server software up to date and compliant, and a hand-built site is fast, secure, and naturally resistant to spam since there is no common platform for bots to target. It suits a wide range of websites, from lean marketing sites to bespoke functionality.
SEO
SEO questions
What is SEO?
SEO (search engine optimization) is the work of getting your website to show up when potential customers search Google for the services you offer. It combines technical fixes, well-written content, page speed, and trustworthy links so search engines rank you ahead of competitors. Done right, it turns organic search into a steady, compounding source of qualified leads.
Does my business need SEO?
If customers find businesses like yours by searching Google, then yes. SEO is most powerful for service-based businesses with real revenue per customer, such as foundation repair, plumbing, dental, and other local trades. If you already rank well and are booked out, you may not need it yet. We will tell you honestly whether SEO is the right investment before you spend a dollar.
How much does SEO cost?
Our SEO engagements run in three tiers — $2,500 per month (Tier 1, foundational), $5,500 per month (Tier 2, aggressive), and $15,000 per month (Tier 3, market saturation) — over a 12 to 18 month horizon, because meaningful, durable rankings take time to build. We report on revenue and return, not vanity metrics, and meet with you monthly over Zoom to review strategy.
Why isn't my website ranking on search engines?
Common causes are thin or missing content, slow load times, weak technical setup, no local signals (such as a Google Business Profile and consistent NAP), and too few quality backlinks. Sometimes the site simply was never optimized for the terms your customers actually search. We start with an audit to pinpoint exactly which of these are holding you back, then fix them in priority order.
Do you report on the revenue your marketing generates?
Yes. We measure and report back on the revenue generated by our work through a client portal, so you can see the dollars your marketing returns — not just clicks and rankings. This is not hope marketing; it is measured and reported. Revenue reporting applies to SEO, Google Business Profile, Social Media, Google & Meta Ads, and Local Services Ads. (It does not apply to CRM, Marketing Audit, Web Hosting, Web Maintenance, or non-SEO websites under $7,500.)
Do you offer a results guarantee?
Yes. Our SEO comes with a results guarantee tied to your tier: 125% for tier 1, 200% for tier 2, and 300% for tier 3. If we do not perform to that standard, you get three months of free SEO. The guarantee exists to give the partnership the best chance to perform and to prove long-term value — we only win when you do.
Web Hosting
Web Hosting questions
What is web hosting?
Web hosting is the service that keeps your website online and reachable 24/7. Your site's files and data live on a server we manage, configured for speed and security, so that anyone who visits your address sees your site load quickly and reliably.
Do you provide web hosting?
Yes. We offer secure, fully managed, high-speed web hosting for any website — custom-coded or WordPress — on servers tuned for the sites we run. Plans run from $60 per month (Tier 1) and $90 per month (Tier 2, our recommended default) up to $120 (Tier 3, high-traffic) and $150 per month (Tier 4, premium), with a one-time $50 setup. You keep ownership of your own domain name.
Do you only host WordPress sites?
No. We provide general web hosting for any kind of website — custom-coded HTML/CSS/JS builds, WordPress, and other common platforms all run on our managed servers. WordPress is one of the platforms we tune for, not the only thing we host, and we are happy to host a site even if we did not build it.
How much does web hosting cost?
Our managed web hosting has four tiers: Tier 1 at $60 per month, Tier 2 at $90 per month (our recommended default), Tier 3 at $120 per month for high-traffic sites, and Tier 4 at $150 per month (or $1,500 per year) for premium needs. A one-time setup is $50. Every tier is a secure, fully managed, high-speed server that runs custom-built and WordPress sites alike, and your domain stays in your name.
What makes your hosting so good?
We host on servers configured specifically for the platforms we build on, so your site loads fast and stays stable. You get genuine Alberta-based support by phone, email, and live chat, high availability, and SEO-friendly performance. Because we build, host, and maintain under one roof, there is never any finger-pointing when you need help.
What kind of support do you provide with your web hosting?
We provide phone and email-based support and take calls on our business line during business hours. We do not offer live phone support beyond that, and we do not provide live chat. What sets us apart is that we have in-house Server Administrators — something most companies do not have — and we have managed our own web hosting since 1999 rather than outsourcing it. That makes us a premium choice with faster turnaround when something needs attention. There is no "Press 2 for tech support" on our main line; you reach real people who know your site.
Where are your servers located?
Our servers are located across North America. Keeping your hosting close to your customers reduces load times and helps with search performance, with the capacity and redundancy that a managed, in-house hosting operation provides.
Do you provide anti-spam as a service?
Yes, we provide anti-spam as a service. A custom HTML/CSS/JS website further protects you from spam by design, since there is no common platform for bots to target. For WordPress sites we use an anti-spam plugin to prevent the vast majority of spam attacks. Either way, junk submissions stay out of your inbox so real leads do not get buried.
Do you provide e-mail services?
We focus on website hosting rather than email hosting, so we do not provide email mailboxes directly. We are happy to recommend reliable email providers and help point your domain's email records to them so your website and email work together smoothly.
Website Maintenance
Website Maintenance questions
Do you provide website maintenance services?
Yes. Our Website Maintenance plan is proactive, done-for-you upkeep that keeps your site secure, backed up, and up to date so it keeps generating leads. We handle the technical work in the background so you can focus on running your business.
How much does website maintenance cost?
Website Maintenance starts at $100 per month, with a one-time $50 setup fee. It covers WordPress core, theme, and plugin updates, server updates, security, and regular backups — like a regular oil change for your website. For more demanding or complex builds we offer suitable, custom-quoted maintenance plans. Prices are in CAD and exclude applicable taxes.
Do you do backups of my website for me?
Yes. Website Maintenance includes regular backups as part of the plan. If anything ever goes wrong, we can restore a recent, clean copy of your site quickly, so you never lose your content or your leads.
What kind of monthly updates are you doing to my website?
Each month we apply WordPress core, theme, and plugin updates plus server updates, check that everything still works afterward, and review security and backups. The goal is to prevent problems before they ever reach your visitors.
How do I know if I need a maintenance plan or not?
If your website is important to your revenue, especially if it collects leads through contact forms, maintenance is worth it. Unmaintained sites fall behind on security updates, break after software changes, and can go down without anyone noticing. If you would lose business from your site being offline or hacked, a maintenance plan protects that lead flow.
How are you protecting my website?
We combine regular backups, server and software updates, and ongoing security so issues are caught early and common attacks are blocked. Even in a worst case, we can restore your site fast from a clean backup.
Can I get a backup of my site if I leave?
Yes. If you decide to move on, we make a reasonable effort to provide a clean backup of your site. There is a reasonable fee depending on the size of the data stored, subject to limitations at our discretion. We want any transition to be straightforward.
Marketing Audit
Marketing Audit questions
What is a marketing audit?
A Marketing Audit is a one-time, comprehensive pulse check of your entire online presence. We deep-dive your website, search presence, ads, and profiles to find what is leaking leads and revenue, then hand you a strategic, revenue-focused roadmap of where to grow next. It is a $5,000 one-time engagement and the roadmap is yours to keep, whether you act on it with us or on your own.
Google Business Profile
Google Business Profile questions
Do you manage Google Business Profiles?
Yes. We offer done-for-you management of your Google Business Profile so you get found in local search and on Google Maps, with per-location pricing for multi-branch businesses. As a bonus, our sister company 360 Vid Virtual Tours can add Google Street View virtual tours to your profile, and we measure and report back on the revenue it generates through your client portal.
Local Services Ads
Local Services Ads questions
What are Google Local Services Ads?
Local Services Ads are pay-per-lead ads that appear at the very top of Google — often above the regular ads and organic listings — along with the Google Guaranteed badge that builds instant trust. We run the budget, bidding, and lead monitoring, but managing the interaction with your customers and leads remains your responsibility. We also report back on the revenue the channel generates.
Google & Meta Ads
Google & Meta Ads questions
Do you manage Google and Meta ads?
Yes. We run done-for-you pay-per-click campaigns across Google, Facebook, and Instagram — handling keyword bidding, creative testing, and landing-page optimization to maximize your return on ad spend. Through your client portal we measure and report back on the revenue your campaigns generate, so you can see exactly what your spend returns. This is not hope marketing; it is measured and reported.
Social Media
Social Media questions
Do you manage social media?
Yes. We run a done-for-you content engine: expert blog articles distributed as engaging posts across your channels to establish authority and generate leads. Pricing is $1,000 one-time setup and from $1,500 per month. We measure and report back on the revenue it generates through your client portal.
CRM
CRM questions
Do you offer CRM setup and support?
Yes. We offer CRM setup and management at $500 per month, and for custom CRM support the price is provided as a detailed quote. We are CRM-agnostic and work with the platforms you already use — the ones we are most familiar with include HubSpot, Jobber, GoHighLevel, SalesForce, and ServiceTitan, though we are not limited to these.
General, AI & GEO
General, AI & GEO questions
What is GEO and AI Search Optimization?
GEO (Generative Engine Optimization), or AI Search Optimization, is the practice of optimizing your business to be found and recommended by AI search engines and assistants — not just classic search results. As more people ask AI tools for recommendations, we make sure your business is the answer they surface, using the same authority, structure, and accuracy work that also strengthens traditional SEO.
Do you offer AI consulting?
Yes. We help businesses use AI effectively — from AI Search Optimization and GEO so you are found by AI assistants, to practical advice on applying AI in your marketing and operations. You can flag AI Consulting on our contact form and we will tailor the conversation to your goals.
Still have a question?
We are happy to help. Call us or send a message and we will respond within 24 hours during business hours.